Privacy policy

Effective Date: May 1st 2025

At Lilac City Vapor LLC ("we," "our," or "us"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or shop with us in-store.

By using our website, creating an account, or making a purchase, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us when you:

  • Create an account

  • Place an order online or in-store

  • Subscribe to our newsletter

  • Contact us for customer support

  • Participate in promotions or surveys

The types of personal information we may collect include:

  • Name

  • Date of Birth (age verification required)

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through third-party payment gateways)

  • Purchase history and order details

  • Government-issued ID information (for age verification purposes)

We also collect certain information automatically when you visit our website, including:

  • IP address

  • Browser type and version

  • Device type

  • Pages visited and time spent on the site

  • Referring website

2. How We Use Your Information

We use the information we collect for purposes including:

  • Processing your orders and providing related services (such as order confirmations and pickup notifications)

  • Age verification and compliance with legal requirements

  • Communicating with you about your orders, account, or inquiries

  • Sending marketing communications you have opted in to receive

  • Improving our website and customer service

  • Preventing fraud and ensuring the security of our website and transactions

  • Meeting legal, regulatory, and compliance requirements

3. Sharing Your Information

We do not sell or rent your personal information to third parties.
We may share your information in the following ways:

  • Service Providers: We may share information with third parties that help us operate our business (e.g., payment processors, shipping providers, email marketing platforms).

  • Legal Requirements: We may disclose your information if required by law, subpoena, or other legal processes.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Age Restriction

Lilac City Vapor is intended for adults 21 years of age or older.
We do not knowingly collect information from individuals under the age of 21.
We verify age through account creation, checkout, and in-store ID checks.
If you are under 21, you are not permitted to access or use our services.

5. Protecting Your Information

We implement a variety of security measures to maintain the safety of your personal information, including:

  • Secure servers

  • SSL encryption

  • Access controls on customer information

  • Regular security updates to our platform

However, please be aware that no method of electronic transmission or storage is 100% secure.
We cannot guarantee absolute security, but we work hard to protect your information.

6. Your Rights and Choices

You have the right to:

  • Access, update, or correct your personal information

  • Request deletion of your personal information (subject to legal and regulatory requirements)

  • Opt-out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content.
You can manage your cookie preferences through your browser settings.

8. Online Orders and In-Store Pickup

When placing an online order for in-store pickup:

  • You must verify your identity with a government-issued ID that matches your order.

  • Orders must be picked up within 72 hours of notification that your order is ready.

  • If not picked up within this timeframe, your order may be canceled and refunded, subject to our Return Policy.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.
Changes will be posted on this page with an updated effective date.
Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

10. Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact us: